Jyoti Arts – Return & Refund Policy

At Jyoti Arts, we value your satisfaction. Whether you purchase tea & coffee premixes, vending machine supplies, or machines, we aim to make your experience smooth and reliable. Please review our Return & Refund Policy to understand how we can assist you.

1. Return Policy

We offer a 2-day return window, meaning you have 48 hours from the date of delivery to request a return.

Return Eligibility

To be eligible, the item must:

• Be unused and in its original packaging.
• Be in the same condition as received.
• Include the original invoice or proof of purchase.

Note: Vending machines, installed equipment, or opened consumables are not eligible for return.

2. How to Initiate a Return

To request a return, follow these steps:

1. Log in to your Jyoti Arts account → Go to “My Orders”
2. Select the order and click “View Order”
3. Click “Request Return”
4. Provide a short description of the issue
5. Upload clear photos/videos & unboxing video
6. Click “Submit”

Important: Do not send items back without approval.

Once approved, a pickup will be arranged at your address.

For assistance, email: info@jyotiarts.com

3. Shipping Charges

• Tea/Coffee Items below ₹599: Standard shipping charges apply.
• Orders ₹599 and above: Free delivery (for consumables only).
• Machines and heavy equipment shipping charges vary by location.

4. Refunds for Delivery-Related Issues

We offer fair refunds in the following delivery situations:

a. Customer Unavailable (RTO)

If delivery fails after multiple attempts and the order is returned, a refund will be issued excluding shipping charges.

b. Courier Issues (No attempt / Lost / Cancelled)

You will receive a full refund including shipping charges.

c. Order Rejected at Delivery

Refund will be given after we receive the returned item, but shipping fees will be deducted.

5. Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Defective
• Incorrect

Contact us within 48 hours with:

• Clear photos/videos of the issue
• Unboxing video
• Order details

We will provide a replacement or refund based on eligibility.

6. Non-Returnable Items

The following cannot be returned:

• Opened tea/coffee premixes
• Installed or used vending machines
• Customized products
• Hazardous materials
• Sale/clearance items
• Gift cards

If unsure, contact: info@jyotiarts.com

7. Exchanges

We do not provide direct exchanges.

To get a new item:

• Request a return (if eligible)
• Place a new order after return approval

8. Order Cancellations

Orders can be cancelled before dispatch only.

How to Cancel:

• Email: info@jyotiarts.com
• Call: +91-9892871932

Since most orders dispatch within 24 hours, please cancel within 2 hours.

9. Refund Process

Once we receive and inspect the item:

• Refunds are processed within 10 business days.
• Additional bank processing time may apply.

If refund isn’t received within 15 business days, email: info@jyotiarts.com

10. Contact Us

We're here to assist you:

Email: info@jyotiarts.com
Phone: +91-9892871932
Website: www.jyotiarts.com